Reference

Your Account, Your Rules

Q: What if someone else logs into my account?

Lock your account immediately by emailing support@yoktog.xyz or using the emergency lock button in account settings. Include any unauthorized transactions. We freeze the account, investigate, and reverse fraudulent withdrawals if verified within 90 days.

Q: How do I request my account data?

Send an email to support@yoktog.xyz with subject 'Data Request' and your account username. Include a copy of your ID. We provide your full account history, deposits, withdrawals and gameplay data within 14 days in a portable format.

When you open an account with yoktog, you're agreeing to terms that protect both your gameplay and your data.

Account ownershipPayment securityGameplay fairnessData protectionWithdrawal verification

Explore the Lobby Read FAQ

What Our Terms Cover

yoktog Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions bind yoktog and you the moment your account is created. They govern how you use the lobby, deposit and withdraw funds, claim any promotional material running that week, and what happens if there's a dispute. We follow Indonesian regulations where local law

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permits, and our terms reflect that yoktog operates the platform under the rules that apply to your region. Your account is non-transferable; you keep sole access to your login and wallet. Deposits are final once confirmed; withdrawals are processed after identity and payment method verification, usually
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within 24 hours for DANA, OVO, GoPay and QRIS transfers. Any promotional material is subject to terms posted on the promo board at the moment you engage with it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP

Reach Our Support Team

Live Chat Open the chat bubble in the bottom-right corner of your account dashboard. Our team responds during operating hours. Monday to Friday, 09:00–21:00 Jakarta time; Saturday and Sunday, 10:00–20:00.

Email Support Send account or terms questions to [email protected]. Include your account username and the topic. We aim to reply within 24 hours on business days.

Account Settings Visit Settings > Account & Security inside your lobby to update your contact details, verify your payment method, or request a copy of your account data and transaction history.

DATA & ACCOUNT SECURITY

How We Protect Your Account

Login Security

Your password is hashed and never stored in plain text. We require two-factor authentication on withdrawals over Rp 500,000. If you suspect unauthorized access, contact support immediately to lock your account.

Payment Verification

Every withdrawal is checked against your deposit method and identity records. If DANA, OVO, GoPay or QRIS account details change, we'll ask you to verify the new method before processing. This stops fraud and keeps your funds safe.

Data Retention

We keep your account data for seven years after closure for regulatory compliance. Your gameplay history, deposits, withdrawals and support tickets are retained and accessible on request during that window.

Cookie & Tracking

We use cookies to keep you logged in, remember your preferences and detect suspicious login attempts. You can disable non-essential cookies in your browser; however, this may affect lobby performance and your ability to play live tables.

Third-Party Sharing

Your account data is never sold. We share payment details with payment processors (DANA, OVO, GoPay, QRIS operators) and identity-verification partners only to process transactions and comply with local law.

Request Access or Deletion

Email [email protected] with the subject 'Data Request' to receive your account data in a portable format. Account deletion is permanent and removes your gameplay history; request this only through support after verification.

Terms & Conditions FAQs

Closing your account is permanent. Any balance remains accessible for 30 days; after that, you lose the right to withdraw it. We retain your transaction history for seven years for regulatory purposes. Reopen an account by emailing support with proof of identity.

Yes. If your DANA, OVO, GoPay or QRIS withdrawal fails, check your payment method is current in your account settings. Contact support with your transaction ID within 14 days of the failure. We investigate and reprocess or refund within five business days.

Your account funds are held separately from our operating costs. If yoktog ceases operations, deposits are returned to your original payment method within 60 days. This is stated in our terms and follows local regulation.

Lock your account immediately by emailing [email protected] or using the emergency lock button in account settings. Include any unauthorized transactions. We freeze the account, investigate, and reverse fraudulent withdrawals if verified within 90 days.

Send an email to [email protected] with subject 'Data Request' and your account username. Include a copy of your ID. We provide your full account history, deposits, withdrawals and gameplay data within 14 days in a portable format.

Yes, through Settings > Payment Methods. Add a new DANA, OVO, GoPay or QRIS account, then verify it with a small test deposit. Old methods can be removed after the new one is active. All withdrawals go to your active method.

Our terms apply where access or eligibility is permitted by local law. In regions where online gameplay is restricted, yoktog does not accept registrations. Check your local regulations; we don't knowingly serve restricted areas.

Your Account, Your Rules

Reach Our Support Team

How We Protect Your Account

Login Security

Payment Verification

Data Retention

Cookie & Tracking

Third-Party Sharing

Request Access or Deletion

Terms & Conditions FAQs

01 What happens if I close my account?

02 Can I dispute a withdrawal that was declined?

03 Are my deposits protected if yoktog shuts down?

04 What if someone else logs into my account?

05 How do I request my account data?

06 Can I change the payment method linked to my account?

07 What does 'where local law permits' mean in your terms?

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