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Legal terms built for your account

When you open an account at yoktog, you enter into a legal relationship with us that covers your deposits, withdrawals, gameplay records and how we handle your personal…

Account rights & withdrawal rulesData privacy & cookie handlingPayment verification & security

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Our legal framework and your protection

yoktog Service availability depends on jurisdiction. Users are responsible for checking local law before access.

yoktog operates according to the laws of the jurisdictions where we're licensed to offer our service. When you deposit via DANA, OVO, GoPay or QRIS, those transactions are subject to the payment processor's terms as well as ours. Your account balance is held separately and is

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not commingled with our operating funds. Account closures, withdrawal requests and dispute resolution follow our terms of service, which you review when you register. Where local law permits, we may offer additional account features; where local law does not permit certain activities, your access depends on
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local law. We retain transaction records, account history and communication logs for the period required by law and for fraud prevention. If you believe your account has been compromised or misused, contact our support team immediately so we can secure your wallet and verify your identity.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about legal questions

Support Email Write to our legal support inbox with details about your account, payment or data request. We respond to verified account holders within 24 business hours, Monday to Friday.

Live Chat (In-Lobby) Open your account and tap the support icon in the bottom-right corner. Our team in Medan operates chat support 09:00–21:00 Jakarta time daily to handle urgent account or payment issues.

Account Settings Visit your account preferences to view your deposit and withdrawal history, review privacy settings, update your contact information or request a copy of your stored data.

SECURITY & TRANSPARENCY

How we protect your data and account

Data Encryption

All communication between your device and our servers uses TLS encryption. Your password is hashed and never stored in plaintext. Payment card data is tokenized and never held by yoktog — our payment processors handle the sensitive bits.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to track how you navigate the lobby. You can disable non-essential cookies in your browser settings or request a cookie list from our support team.

Account Verification

When you withdraw funds or change account details, we may ask for identity verification — a photo of your ID or payment method. This protects you and us from fraud and money-laundering risk.

Data Retention

We keep your account data and transaction history for seven years after your last activity, as required by anti-money-laundering law. You can request deletion of certain personal data where local law permits.

Third-Party Sharing

We do not sell your data. We share information only with payment processors, fraud-prevention vendors and legal authorities when required by law or court order.

Withdrawal & Account Closure

You can request a withdrawal at any time through your wallet. Funds from DANA, OVO, GoPay and QRIS usually land in under a minute. If you want to close your account entirely, contact support and we'll walk you through the process.

Answers about your account legal rights

Yes. Open your wallet, select your withdrawal method (DANA, OVO, GoPay or QRIS), enter the amount and confirm. Transfers typically arrive within one minute. If a withdrawal is delayed, contact our support team to verify your account identity and check for payment processor holds.

Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email. If you believe someone else accessed your account, change your password immediately and contact our support team so we can review login activity and secure your wallet.

We retain all transaction records, account history and identity verification documents for seven years after your last activity. This meets local anti-money-laundering requirements. You can download your transaction history anytime from your account settings.

We collect your name, email, phone number, date of birth, address and payment method when you register. We also log your login times, device type, IP address and game activity. You can request a full copy of your data by emailing our support team; we'll deliver it within 14 days.

We share data only with payment processors (to verify transactions), fraud-prevention vendors (to stop abuse) and law enforcement (when required by court order or legal obligation). We do not sell your data to third parties for marketing purposes.

If you disagree with a withdrawal decision or believe funds were credited incorrectly, contact our support team with details. We investigate within 5 business days. If we cannot resolve it, you can escalate the case to a legal representative or, where local law permits, request independent dispute resolution.

Yes. Contact support and request permanent account closure. We'll disable login access, hold your balance for 30 days in case you need it, then delete your account data according to our retention policy. You cannot reopen a closed account with the same email address.

Legal terms built for your account

How to contact us about legal questions

How we protect your data and account

Data Encryption

Cookie & Tracking

Account Verification

Data Retention

Third-Party Sharing

Withdrawal & Account Closure

Answers about your account legal rights

01 Can I withdraw my balance at any time?

02 What happens if I forget my password or think my account is hacked?

03 How long do you keep my deposit and withdrawal records?

04 What personal data does yoktog collect, and can I request it?

05 Who do you share my information with?

06 How do you handle a dispute between me and yoktog?

07 Can I close my account permanently?

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